Of course, the opinions expressed here are my own, and might not be those of my employers nor customers. If you want to prove me wrong, I welcome the dialog, and reserve the right to change my mind.
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A favorite resource is Dale Carnegie’s Golden Book.
And another is this illustration on how to resolve conflict.
If people would get together, in groups of 2 or 3, I think they would be amazed at how much common ground they would find that they have.